Terms and Conditions of Sale and Use

These terms are effective from March 3, 2022, and were last updated on September 14, 2026

Introduction

Jarvi develops and operates an applicant and talent management tool (ATS) aimed at helping our users find their next employees.

This document constitutes Jarvi’s terms and conditions of sale and use. It is appended to every Order Form and, together with it, forms the Contract between Jarvi Tech SAS and the Client.

Article 1. Definitions

In this document, words or expressions starting with a capital letter will have the following meanings:

“Application” refers to the Jarvi software, developed and published by Jarvi Tech SAS and chosen by the Client at the time of the Contract’s conclusion. It should be noted that the term “software” refers to a computer program designed to be marketed to multiple users, offering them the same standard features. The Application is made available to the Client through a connection to the Platform via the Internet.
“Platform” refers to the hardware and software infrastructure operated by Jarvi Tech SAS to host the Application and the Database, and which the Client accesses remotely via the Internet.
“Database” refers to all the data, organized for use by the Application, whose structure is owned by Jarvi Tech SAS and whose content is owned by the Client.
“Contract” refers to the contractual set consisting of this document and the Order Form.
“Order Form” refers to the quote accepted by the Client, which specifies in particular the features subscribed to, the number of licenses, the fee, and the periodicity and duration of the license.
“Client” refers to the subscriber of the solution and all Users associated with their entity.
“User” refers to any natural person associated with the Client and holding access to the Application under a license subscribed to by the Client.
“Jarvi” refers to the software published by Jarvi Tech SAS.

Article 2. Purpose

The purpose of this Contract is to define the conditions under which:

Jarvi Tech SAS grants the Client, who accepts, a right to use the Application remotely in SaaS mode;
Jarvi Tech SAS provides the Client with associated services;
the Client undertakes to pay the contractual fee.

Article 3. Duration

For an annual license, the contract is concluded for a fixed term of 12 months. For a monthly license, the contract is concluded for a fixed term of 1 month.

The periodicity and duration of the license are stated on the Order Form.

The contract will then be renewed by tacit agreement for periods of the same length as the initial term of the contract.

Each Party may terminate this contract by email sent to the address stated on the Order Form, with three (3) months’ notice before the end of the contract in the case of an annual periodicity. Termination will take effect on the date indicated in the termination request, subject to the contractual notice period. Should the Client terminate, the sums already paid by the Client to Jarvi Tech under the performance of the Contract remain acquired by the latter, and any sums not yet paid become immediately due.

Article 4. Demonstration prior to the order

The Client declares that they were free to verify, under their own responsibility, that the Application, its ergonomics, and the technologies used by the Application or required for its use are fully in line with their expectations and compatible with their IT environment.

No claim or refund request may be made by the Client on the grounds that any of these elements is unsatisfactory or causes any problem.

Article 5. Services

Jarvi Tech SAS provides the Client with access to the Application in SaaS mode 24/7, subject to interruptions for maintenance, outages, or external failures beyond Jarvi’s control. These temporary interruptions will not entitle the Client to any compensation. The license to use the Application granted under this Agreement is for the Client’s sole use.

The Client’s username and password are chosen by them during the setup of their Jarvi account. They are confidential, unique to each license, and personal. The password can be changed by the Client through the account management interface integrated into the Application.

The Client agrees to maintain the confidentiality and security of the access credentials to ensure that only they can use the Application and access the Jarvi Platform, excluding any third party. In case of accidental (loss, theft, etc.) or intentional disclosure, the Client agrees to inform Jarvi Tech as soon as they become aware, either by phone or by registered mail with acknowledgment of receipt.

Authentication of the Client using their username and password conclusively attributes any operations carried out with this username to the Client.

Article 6. Obligations of Jarvi Tech SAS

Jarvi Tech SAS commits to employing all necessary human and technical resources to provide the services outlined in this Contract.

Jarvi Tech SAS agrees to comply with all applicable regulations regarding the protection of personal data, particularly the provisions of the amended law n° 78-17 on data processing, files, and freedoms.

The Client acknowledges their responsibilities as the data controller, especially their potential obligations to maintain a record of processing activities, appoint a data protection officer, notify in case of data breaches, conduct privacy impact assessments, or consult with the supervisory authority in advance. This list is not exhaustive, and it is the Client’s responsibility to ensure compliance with the aforementioned regulations, particularly obtaining consent from individuals whose private data is recorded by the Client in Jarvi. The Client agrees to fulfill their obligations. Jarvi Tech cannot be held liable in any case.

Jarvi Tech SAS commits to maintaining the confidentiality of personal data processed under this Contract.

As a “processor” under the meaning of law n° 78-17 and Regulation (EU) 2016/679, Jarvi Tech further commits to:

only process personal data under documented instructions from the Client, the data controller;
ensure that individuals authorized to process personal data under the Contract are committed to confidentiality or are under an appropriate legal obligation of confidentiality;
take all measures required under Article 32 of Regulation (EU) 2016/679, including:
- implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk;
- ensure that any natural person acting under its authority, having access to personal data, does not process them except on instructions from the Client, unless required by French or European Union law;
assist the Client, as far as possible, in fulfilling their obligation to respond to requests from data subjects to exercise their rights (right of access, rectification, erasure, and objection, right to restriction of processing, right to data portability, right not to be subject to automated individual decision-making, including profiling). If a data subject directly contacts Jarvi Tech to exercise their rights, Jarvi Tech will forward this request to the Client immediately upon receipt, via email;
assist the Client in ensuring compliance with personal data protection regulations, particularly the obligations set out in Articles 32 to 36 of Regulation (EU) 2016/679, considering the nature of the processing and the information available to Jarvi Tech, including assisting the Client, if necessary and upon request, in fulfilling their obligations arising from conducting data protection impact assessments and prior consultation with the Commission nationale de l’informatique et des libertés (CNIL);
at the Client’s choice, delete all personal data at the end of the Contract, or return them and destroy existing copies, unless French or European Union law requires the retention of personal data;
provide the Client with all necessary information to demonstrate compliance with the obligations set out in this Article and to allow for audits, including inspections, by the Client or another auditor they have appointed, and contribute to these audits. In this regard, Jarvi Tech will immediately inform the Client if an instruction from the latter would, in its opinion, constitute a violation of personal data protection regulations;
if Jarvi Tech becomes aware of a personal data breach under the Contract, notify the Client of this data breach as soon as possible and provide the Client with all information to enable them to meet their own obligations;
ensure that individuals authorized to participate in personal data processing operations under the Contract are aware of and receive appropriate training in personal data protection.

Jarvi Tech SAS declares that it maintains a record of all categories of processing activities carried out on behalf of the Client, including:

the name and contact details of the processor(s) and, where applicable, the names and contact details of the Client’s or processor’s representative and their data protection officer, if any;
the categories of processing carried out on behalf of the Client;
where applicable, transfers of personal data to a third country or an international organization, including the identification of that third country or international organization and, in the case of transfers referred to in Article 49(1), second subparagraph, of Regulation (EU) 2016/679, the documentation of appropriate safeguards;
as far as possible, a general description of the technical and organizational security measures referred to in Article 32(1) of Regulation (EU) 2016/679.

Any service not expressly provided for in the Contract, such as training, data migration, etc., must be subject to a separate contract, based on a quote established according to Jarvi Tech’s current rates.

Article 7. Client Obligations

The Client confirms that they have ensured the Application meets their needs and that they have the prerequisites described in the Order Form.

The Client declares they are trained in using the Application and basic Internet technologies.

The Client agrees to:

accurately provide all necessary information for the execution of the Contract, taking full responsibility for it, and guarantees the accuracy of this information. They commit to notifying Jarvi Tech SAS of any changes to this information;
pay the contractual fee under the conditions set out in the “Financial Terms” article;
not use the Application in a way that could harm the proper functioning or security of the Platform, and not use the Platform beyond reasonable limits (< 800 file parsings/month/license, 10,000 profiles per license);
respect the intellectual property rights of Jarvi Tech;
ensure that the data transferred to the Platform does not harm the proper functioning of the Platform or the Application. In particular, they commit not to store data on the Platform that contains or may contain viruses, or that is illegal, contrary to public decency, or infringes on the rights of third parties, especially intellectual property rights;
comply with personal data protection regulations for all information stored in their Jarvi space.

Consequently, the Client is responsible for any damage these data or they themselves may cause to Jarvi Tech, a third party, the Platform, or the Application, and indemnifies Jarvi Tech against any claims that may be made against it by a third party due to these data.

Article 8. Intellectual Property

Jarvi ensures that it holds the intellectual property rights to the Application, as well as the structure of the Database specific to the Application, in accordance with the provisions of the Intellectual Property Code.

No transfer of ownership rights to the aforementioned elements is made to the Client under the Contract. In particular, the Contract does not grant the Client any rights to the source code of the Application.

Jarvi holds the intellectual property rights to the software programs that may be automatically downloaded onto the machines of the Client’s Users during the use of the Application. These programs, although not executed on Jarvi’s Platform, are an integral part of the Application and are protected in the same way.

As a result of the above, the Client is prohibited from any act or behavior that could directly or indirectly infringe on the intellectual property rights of the Application, as well as the associated trademarks. In particular, the Client is prohibited from infringing on Jarvi’s intellectual property rights to the software programs mentioned in the previous paragraph.

Under the Contract, Jarvi grants the Client, who accepts, a non-exclusive and non-transferable right to use the Application for the duration of the Contract, and solely for the Client’s own needs.

The right to use is exercised by remote access, via the Internet, starting from the connection from the Client’s premises to Jarvi’s Platform, and exclusively for the use of the Application’s features as described in the Order Form.

The right granted to the Client is subject to the full payment of the fee provided for in the “Financial Terms” article.

The Client agrees to become aware of and comply with all the terms of use of the Application communicated to them, regardless of their format.

Any use not expressly authorized by Jarvi under these terms is unlawful, in accordance with the provisions of Article L.122-6 of the Intellectual Property Code.

The Client is therefore prohibited from:

any reproduction, representation, dissemination, or distribution of all or part of the Application, whether for a fee or free of charge;
any form of use of the Application, in any way, for the purpose of designing, creating, disseminating, or marketing similar, equivalent, or substitute products or services;
adapting, modifying, transforming, or arranging the Application for any reason;
any direct or indirect transcription, any translation into other languages of the Application;
any decompilation of the Application, except as expressly permitted by law;
any use for processing not authorized by Jarvi;
any modification or circumvention of protection codes such as, in particular, Identifiers and passwords;
any unauthorized attempt to intrude on the Platform.

The Client is prohibited from developing software that could directly or indirectly compete with the Application.

The Client is prohibited from allowing, directly or indirectly, the use of the Application by unauthorized persons.

Article 9. Support and Maintenance

Jarvi will provide support and both corrective and evolutionary maintenance services for the Jarvi solution.

It is expressly agreed that support and maintenance requests must be made by the Client through the Jarvi hotline, which is accessible by phone on business days from Monday to Friday, 9 AM to 7 PM, except on any general closure days of Jarvi Tech SAS, or via email. Jarvi Tech commits to addressing requests made to the hotline within a maximum of 24 business hours.

To this end, the Client will designate an individual as the point of contact.

Technical support covers:

questions about using the Jarvi solution;
reporting issues with the Jarvi solution;
reviewing requests for enhancements;
business advice on the features available in Jarvi.

Article 10. Financial Terms

The provisions of this Article apply unless otherwise specified in the Order Form.

Upon acceptance of the quote, Jarvi Tech SAS will issue an invoice on the first day of each period corresponding to the usage fee for the Application and access to the Platform. For an annual license, the invoice is issued each year on the anniversary date of this contract. For a monthly license, the invoice is issued each month on the monthly anniversary date of this contract.

Payment will be made by automatic debit within 5 days from the invoice date, from the bank account details provided by the Client when signing the Order Form.

The amount of this fee may be modified by Jarvi Tech SAS after the later of 12 months following the contract signing and the contract anniversary date.

In case of a dispute regarding the amount or nature of the billed services, the Client must notify this dispute and their explanations by registered letter with acknowledgment of receipt, before the 10th of the month of the invoice issuance. Any dispute raised after this date will be inadmissible.

Any late payment will automatically and without prior notice incur late payment interest at a rate equal to three times the legal interest rate, as well as a fixed recovery fee of forty euros. The interest and fee are due solely by the fact of the due date, without prejudice to the right to terminate the Contract.

In case of non-payment, even partial, of any invoice by its due date, Jarvi Tech SAS reserves the right to suspend all access to the Application until full payment of the amounts due is received, without refund or compensation, and without this suspension being considered a termination of the contract, but without prejudice to Jarvi Tech SAS’s right to terminate the Contract in accordance with the “Duration” article.

Article 11. Responsibilities and Obligations of Jarvi Tech SAS

Jarvi Tech SAS reserves the right to modify these terms at any time. Such changes will be communicated to the User by Jarvi Tech through any written means (such as mail, email, website posting…), and will take effect one (1) month after notification.

This Agreement becomes effective on the date the Order Form is issued, subject to signature.

Your privacy is important to us. Jarvi’s policy is to respect your privacy and comply with all applicable laws and regulations, including the GDPR and Quebec’s Law 25 (LPRPSP), regarding personal information we may collect about you, including on our website, application, extension, or any service we operate.

Jarvi has designated a Personal Information Protection Officer (in accordance with section 3.5 of Law 25): Quentin Decré, reachable at rgpd@jarvi.tech.

You have reviewed the detailed personal data management policy available at this address: https://www.jarvi.tech/en/legals/privacy-policy/

12.1. Use of Customer Data by Jarvi Tech SAS

The data that the Client and its Users enter, upload, transmit or generate in the course of using the service (hereinafter the “Customer Data”) remains the exclusive property of the Client.

Jarvi Tech SAS accesses and processes Customer Data solely on the Client’s instructions and for the following purposes only: to provide, maintain and secure the service; to provide technical support at the Client’s request; to produce aggregated and anonymised usage statistics, containing no personal data and allowing neither the Client nor the data subjects to be identified, for the purposes of operating and improving the service; and to comply with its legal obligations.

For the entire duration of the Contract and without any time limit after its termination, Jarvi Tech SAS undertakes not to:

sell, rent, assign, exchange or make Customer Data available to any third party, whether free of charge or for consideration;
use Customer Data for its own commercial purposes, in particular to identify, approach, contact or introduce to a third party the Client’s candidates, clients or prospects;
make Customer Data accessible to another customer of Jarvi Tech SAS, in any form or by any means whatsoever;
use Customer Data to train, fine-tune or evaluate artificial intelligence models, whether by Jarvi Tech SAS or by any of its sub-processors.

Jarvi Tech SAS imposes on its sub-processors, listed in the annex to the DPA, commitments at least equivalent to those of this article.

The Client may at any time export all of its Customer Data in a usable format, free of charge and without any action required from Jarvi Tech SAS.

12.2. Hosting, backup and continuity

Customer Data is hosted on Amazon Web Services infrastructure, in the Frankfurt region (Germany, European Union), and managed by Nhost (SOC 2 Type II certified). Customer Data is encrypted in transit (TLS) and at rest (AES-256).

Jarvi Tech SAS implements a backup policy comprising a continuous incremental backup, at one-minute intervals, and a full daily backup. In the event of an incident affecting the hosting infrastructure, the maximum targeted data loss is one (1) minute. Jarvi Tech SAS shall use the means necessary to restore the service as soon as possible, as an obligation of means.

Upon termination, Customer Data is retained for fourteen (14) days and then deleted, under the conditions set out in article 11 of the DPA. The Client is invited to export its data before that date.

Article 13. Google Application

The Jarvi application uses and transfers information received from Google APIs to any other application in accordance with the Google API Services User Data Policy, including the Limited Use requirements.

13.1. Google Authentication

Connect your Google account to the app.
Access basic information from your Google account, such as your name and email address.
Securely authenticate your identity for personalized features and preferences.
Access profile and contact information through the People API.

13.2. Google Calendar Integration

Synchronization: Sync events between the app and your Google Calendar for seamless organization.
Task Analysis: Analyze Google Calendar events within the app to identify the status of your conversations.
Appointment Management: Create or modify appointments linked to your Google Calendar.

13.3. Email Access (if applicable)

Gmail Synchronization: With your permission, the app can access your emails for specific features, such as reading or sending emails on your behalf.
- Your explicit consent is required before the app can access your inbox or send emails on your behalf.
- We prioritize the security and privacy of your emails and will only use these permissions for the specified features.

By using these features, you agree to provide the app with access to your Google account, calendar data, and, if applicable, your emails. We recommend reviewing the Google API Services User Data Policy for more detailed information.

Article 14. Publisher

Jarvi Tech SAS, a simplified joint-stock company registered with the Rennes Trade and Companies Register under number 947 756 102, with its registered office at 10 rue du Réage, 35510 Cesson-Sévigné, France.

Contact: contact@jarvi.tech — www.jarvi.tech